How can I protect my computer from viruses and Trojans?
Unfortunately there is no guaranteed protection from all past, present or future viruses. Security companies constantly try to keep up with hackers as they continuously alter old virus codes to make it harder to detect, or create new viruses and code algorithms to successfully enter your system.
Nevertheless, you should do the utmost to protect your computer and private data. Some protection methods are:
? Keep your antivirus scanner up to date;
? Keep your operating system updated so all emerging security loopholes are being closed;
? Get software that can track down and remove spyware programs.
Spyware is software which is installed covertly onto computers to secretly gather information on the user(s) of the computer, and transmit it to advertisement companies or other third parties, including hackers.
What do I do if the account has been compromised?
If you have no idea how someone has been able to obtain the Username or password, or any other information for that matter, please check if you have an up-to-date antivirus program. If a virus has been detected, choose to repair the damaged files but do not suppress them as this could lead to more problems. Please note that after cleaning the file(s), the infected program(s) might require to be reinstalled to work again normally.
After completing those steps, please follow the procedures below: - If you are able to login with the your account, go to ”My Account” and change the password as soon as possible.
Should you notice the loss of characters/ items, please do not hesitate to inform the Customer Support
We reserve the right to suspend the account temporarily to protect it from any other intrusion and thus protect the characters and equipment until we can analyse your problem and secure the account.
The Customer Support will confirm having received the details you've sent and will inform you about the steps to follow, in order to recover the account.
Please note that Trojans can send information to other people and should be considered a serious threat to the account security. If these steps are not followed properly, it is possible that you may end up with the same issue in the near future.
I forgot the username or password.
In case you cannot remember the ID and/or password, follow the steps provided below.
First, Your username is your email address. Therefore we can not provide any information about this.
However, if you remember your ID, Please follow below step.
You will be asked to provide some of the account details in order to verify the account.In case you would like to reset the account Password:1. Click "Find Password" we provide in our homepage 2. Choose “Receive Temporary Password”3. Go to your email After you received temporary password, please change it for a new one by following the steps below:1. Choose “My Account” then go to “My Profile”2. The password change function will be visible on the right hand side.
Can I share the account?
Account sharing is not allowed as it can lead to unfair advantages in some games; it can also result in the loss of items/characters on the account or even the account itself.
In almost all cases, account sharing leads to a report of a compromised account, in which case the affected account will not receive any item restoration from the Customer Support.
Almost all minor account thefts, which are not related to widespread phishing or fraud, are done by friends, partners or ex-partners, house mates, relatives, etc.
We would like to stress that there is no need to share the account, as accounts are absolutely FREE.
According to the Terms of Service, should the Customer Support identify an account as shared, respective actions will be taken against the account, which may lead to a permanent suspension.
How do I activate the account once I have received the confirmation email?
Do I need to provide valid information during account registration?
Yes, as you agreed with the Terms of Service of our free-to-play games, providing valid information during registration is essential.
Furthermore, it is very important that you remember all the information you provided as they might be required by the L&K LOGIC KOREA Customer Support, if any issue arises with the account and cannot be resolved directly through the personal account page.
If you cannot remember the account details, we won't be able to confirm that you are the creator of the account and won't be able to help you.
Can I change the registered email address?
Before I explain, answer is NO.
Your registered email used as ID of game. therefore changing ID is could lead possible abuse.
Sorry for any inconvenient
I forgot my registered email account OR I lost access to my registered email account.
I didn't receive the verification email, what should I do?
Ensure that you have provided the correctly spelled email address during the account creation; we can change the email address for you if needed.Please check your spam folder to make sure it didn't end up there by accident. Many spam filters will put legitimate emails in the spam folder.