If you are already logged on our official homepage “www.lodossonline.com” with an account while charging Coins in-game with a different account, the Coins will be charged into the account you are logged on our homepage.

Please make sure that you are logged in with the same account on our homepage and our game client before charging.

You need to
- Check if you are already logged into our official homepage before charging
- If you are, log out from our homepage
- Proceed with charging Coins. 

If you encounter a PayPal issue, please contact customer support with the following information.
 

- A screenshot of your payment (either successful result or error message):
- Username:
- Transaction ID:
- Date and time of the transaction:
- Charge amount:
- The email address linked to the payment method's account 

Please also be advised that if it is the first time for your account to use PayPal, our system could suspend the payment until your account is verified.
 

You may check your transaction history at our website. 

MY wallet button placed under login box

Unfortunately there is no guaranteed protection from all past, present or future viruses. Security companies constantly try to keep up with hackers as they continuously alter old virus codes to make it harder to detect, or create new viruses and code algorithms to successfully enter your system.

Nevertheless, you should do the utmost to protect your computer and private data. Some protection methods are:

? Keep your antivirus scanner up to date;

? Keep your operating system updated so all emerging security loopholes are being closed;

? Get software that can track down and remove spyware programs.

Spyware is software which is installed covertly onto computers to secretly gather information on the user(s) of the computer, and transmit it to advertisement companies or other third parties, including hackers.

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If you have no idea how someone has been able to obtain the Username or password, or any other information for that matter, please check if you have an up-to-date antivirus program. If a virus has been detected, choose to repair the damaged files but do not suppress them as this could lead to more problems. Please note that after cleaning the file(s), the infected program(s) might require to be reinstalled to work again normally.

After completing those steps, please follow the procedures below:

- If you are able to login with the your account, go to ”My Account” and change the password as soon as possible.

Should you notice the loss of characters/ items, please do not hesitate to inform the Customer Support

We reserve the right to suspend the account temporarily to protect it from any other intrusion and thus protect the characters and equipment until we can analyse your problem and secure the account.  

The Customer Support will confirm having received the details you've sent and will inform you about the steps to follow, in order to recover the account.

Please note that Trojans can send information to other people and should be considered a serious threat to the account security. If these steps are not followed properly, it is possible that you may end up with the same issue in the near future.

In case you cannot remember the ID and/or password, follow the steps provided below. 

First, Your username is your email address. Therefore we can not provide any information about this.

However, if you remember your ID, Please follow below step.

You will be asked to provide some of the account details in order to verify the account.

In case you would like to reset the account Password:

1. Click "Find Password" we provide in our homepage
2. Choose “Receive Temporary Password”
3. Go to your email

After you received temporary password, please change it for a new one by following the steps below:

1. Choose “My Account” then go to “My Profile”
2. The password change function will be visible on the right hand side.
 

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Account sharing is not allowed as it can lead to unfair advantages in some games; it can also result in the loss of items/characters on the account or even the account itself.

In almost all cases, account sharing leads to a report of a compromised account, in which case the affected account will not receive any item restoration from the Customer Support.

Almost all minor account thefts, which are not related to widespread phishing or fraud, are done by friends, partners or ex-partners, house mates, relatives, etc.

We would like to stress that there is no need to share the account, as accounts are absolutely FREE.

According to the Terms of Service, should the Customer Support identify an account as shared, respective actions will be taken against the account, which may lead to a permanent suspension.